Exchange and Warranty Policies

SORETEX DE COLOMBIA's main policy is to sell garments with creative and innovative designs, with the highest quality standards and at the most competitive prices. Dear customer, please consider the following recommendations before making an exchange or requesting a warranty.

• All exchanges must be made within 10 days of confirmation of delivery of the product, in perfect condition and with its original labels.

• Shipping costs for manufacturing defects in exchanges will be borne by the company.

• Promotional or special-price items will not be exchanged except for proven quality issues.

• All our products have a 30-day warranty for proven manufacturing defects. Defects or damage resulting from incorrect use or manipulation of the product will not be accepted. This includes defects resulting from wear and tear caused by misuse (damaged seams, tears, improper washing).

• Any irregularity or inconsistency in the order must be reported to the email info@bonlife.com.co or contact our customer service lines (572) 5572822 (57) 3165351122

Delivery Time

Delivery time for Cali and surrounding areas is a maximum of 4 business days. For the following cities, the delivery time is a maximum of 5 business days: Medellín, Bogotá, Pereira, and Armenia. For the rest of the country, we will deliver your order within a maximum of 7 business days. Delivery time will begin upon confirmation of your payment.

International deliveries

To be agreed with the client according to the country of delivery through info@bonlife.com.co