Frequently Asked Questions

Find out everything you need to know!

If you have any additional questions, you can contact us through our live chat or Whatsapp channel, located at the bottom right of the page www.bonlife.com.co, also contact us through our email info@bonlife.com.co or our telephone lines (+57) (602) 557 2822 - (+57) 316 535 1122

How to buy at www.bonlife.com.co?

1. To find the product you want to buy, you can browse through the categories in our category menu or use the search bar.
2. Once you've chosen the product you want, select the color and size to see the final price and add it to your shopping cart by clicking the ADD TO CART button.
3. Once you've added the product, you can continue browsing and adding the products you want to your cart.
4. Once you've added all the products you want to purchase, go to your shopping cart in the top right corner. In the summary, verify that the products and quantities in your cart are the ones you want to purchase and click CHECKOUT .
5. Enter your email address to continue the process. Fill in your personal and delivery information.
6. Choose your preferred payment method. You can choose from Credit Card, PSE (debit card, savings account, or checking account), Sistecrédito, or Addi.
7. Check your purchase confirmation message and wait for the confirmation email.
8. Receive your order at your home or office door.

How do I register at www.bonlife.com.co?

1. Click on the My Account option located at the top right of the page.
2. Select your preferred registration option (code, email and password, Google or Facebook).
3. Fill in the information requested there.

How do I update my account information?

1. Click on the My Account option located at the top right of the page.
2. Select the login option you selected in the registration option (code, email and password, Google or Facebook).
3. Click on Hello,... and select the My Account option.
4. Select the section you want to modify.
5. Look for the edit button in each subsection to update your data or the add button to create it.

How do I use a discount coupon?

What payment methods are available at www.bonlife.com.co?

At bonlife.com.co, there are a wide variety of payment methods. Choose the one you like best and check out our new collection.
• Credit or debit card (Visa, Mastercard, American Express).
• PSE (Bank Transfer).
• Sistecredito
• Addi

Discount coupons are issued exclusively by BONLIFE in promotional campaigns, which will be notified via email or the online store. If you have a discount coupon, you must enter the code in the "Code" field in the shopping cart or during the final checkout process, and the established amount will automatically be deducted from the purchase price, excluding shipping costs. Write the coupon code correctly, respecting upper and lower case, and numbers.

Do the prices include VAT?

The value of all the products you see on our website already includes VAT.

Payment methods

What payment methods are available at www.bonlife.com.co?

At bonlife.com.co, there are a wide variety of payment methods. Choose the one you like best and check out our new collection.
• Credit or debit card (Visa, Mastercard, American Express).
• PSE (Bank Transfer).
• Sistecredito
• Addi

It is safe to buy on our website

Yes, shopping at www.bonlife.com.co is safe. Our e-commerce technology platform, SHOPIFY, and our payment partner, PAYU LATAM, are PCI Compliance (Payment Card Industry Compliance) certified, which complies with a series of standards developed to protect credit card holders' data during and after financial transactions. This certification also includes DSS (SSL Security Certificate): This certificate guarantees that all your personal data, such as your shipping address, credit card details, and order history, will not be disclosed.

What is PSE (Savings or Checking Account Payment) and how does it work?

The Secure Online Payments (PSE) button is a service that allows you to purchase or pay online by debiting funds from your checking or savings account at the financial institution where you are registered.

This service is available in more than 4,000 businesses, 24 hours a day, 7 days a week, and can be used from anywhere, with just an Internet connection. To pay with funds from your savings or checking account, at the time of purchase you must:

• Select the PSE button.
• Select the bank where you have your savings or checking account.
• Select whether you are a legal or natural person.
• Press the Follow button.
• Enter the requested information and click the Register button.
• Then you will be directed to the bank where you have your account, and there you must follow the payment process by entering your bank username and password, and that's it, that easy.

Why is it taking so long to approve my order?

When you make payments using credit cards, your bank performs several security procedures to confirm the authenticity of the purchase; these times vary depending on the bank and are entirely beyond the responsibility of SORETEX SAS BIC www.bonlife.com.co.

Delivery

How long will it take for my order to arrive?

Delivery times depend on the city and address where you placed your order. When you enter your address, the system will indicate the expected delivery time.

What is the cost of shipping?

For purchases equal to or greater than two hundred thousand pesos (excluding shipping costs) in our online store, we offer free shipping (see cities where this promotion does not apply).

For purchases under two hundred thousand pesos, the delivery cost will be as indicated when providing the delivery information in the cart or checkout.

How do I track my order?

The tracking number will be sent to your email so you can track your order. You must enter this number according to the carrier that will be shipping it to you:

• Coordinator
• EPEX.

You can also obtain the tracking number by logging into "My Account - My Orders" or by contacting Bonlife through various Customer Service channels.

What do I do if I receive a product I didn't order?

If you don't receive the product you ordered, please contact our Bonlife Customer Service channels.
• Whatsapp (+57) 316 535 1122
• Email info@bonlife.com.co.
• Live chat.
• We will take care of managing the return of your product.

What do I do if I wasn't there at the time of delivery?

If you are not available to receive your order, the carrier may leave your product with any adult present at the address registered at the time of purchase. If no one is at home and you live in a residential complex with a doorman, the order will be left there. If no one is available to receive the order, a new delivery attempt will be made the following business day. The carrier will make up to three delivery attempts, and if the order cannot be delivered, it will be returned to our warehouse.

Exchanges and returns

Can I exchange a product?

You can request an exchange for your product according to the terms established in our exchange policy.

How long do I have to return or exchange a product?

You have up to 10 calendar days after purchase to exchange your item. To exercise your right of withdrawal and receive your money back, you have up to 5 business days after delivery of your product. For more information, visit our exchange and return policy.

What should I do to exchange or return a product?

If you wish to make the change through bonlife.com.co, within 15 days after receiving the product, you must contact the Bonlife Customer Service area in Bogotá (+57) (602) 557 2822,
Whatsapp (+57) 316 535 1122 or through our email info@bonlife.com.co .

Can I request a refund for my order?

In accordance with the right of withdrawal established by Law 1480 of 2011, Article 47, the maximum period to exercise this right is 5 business days from the date of delivery of the product. The product must be returned in the same condition in which you received it. Shipping and other costs incurred in the return will be borne by you.

To manage the return of your product you must contact the Bonlife Customer Service Line in Bogotá (+57) (602) 557 2822, Whatsapp (+57) 316 535 1122 or through our email info@bonlife.com.co , we support you to carry out the reversal process which depends on the payment method you used in the purchase. Remember that to generate the reversal we must enter the product to our warehouse to validate if it is in optimal conditions. For more information visit our return policy.