In the Know

1. To find the product you want to buy, you can browse through the categories in our category menu or use the search bar.
2. Once you have chosen the product you want, select the color and size to see the final price and add it to your shopping cart by clicking theADD TO CARTbutton.
3. After adding the product, you can continue browsing and adding products to your cart as you wish.
4. When you have added all the products you want to buy, go to your shopping cart located at the top right. In the summary you will find, verify that the products and quantities in your cart are what you want to purchase and clickCHECKOUT.
5. Enter your email address to continue the process. Fill in your personal and delivery information.
6. Choose your preferred payment method. You can select Credit Card, Paypal, Google Pay, Apple Pay (debit card, savings account, or checking account)
7. Verify your purchase confirmation message and wait for the confirmation email.
8. Receive your order at your home or office door.

1. Click on theMy Accountoption located at the top right of the page.
2. Select your preferred registration option (code, email and password, Google, or Facebook).
3. Fill in the requested information.

1. Click on the My Account option located at the top right of the page.
2. Select the login option you chose during registration (code, email and password, Google, or Facebook).
3. Click on Hello,... and select the My Account option.
4. Select the section you want to modify.
5. Look for the edit button in each subsection to update your information or the add button to create it.

Discount coupons are issued exclusively byBONLIFEduring promotional campaigns that will be notified via email or the online store. If you have a discount coupon, you must enter the code in the field labeledCodein the shopping cart or during the final checkout process, and the specified amount will automatically be deducted from the purchase value excluding the shipping cost. Please enter the coupon code correctly, respecting uppercase, lowercase letters, and numbers.

At bonlife.shop and bonlife.us, there are a wide variety of payment methods available. Choose the one you like best and explore our new collection.
• Credit or debit card (Visa, Mastercard, American Express).
• Google Pay, Apple Pay and more.

Prices do NOT include tax; applicable taxes will be calculated and added at checkout.

Here’s the English translation: Yes, shopping on [www.bonlife.shop and www.bonlife.us] is safe. Our e-commerce platform, SHOPIFY, and our payment partner, SHOPIFY PAYMENTS, are PCI certified (“PCI Compliance” – Payment Card Industry Compliance), which means they comply with a set of standards developed to protect credit card holders’ data during and after financial transactions. Additionally, we use DSS SSL Security Certificate: this certificate ensures that all your personal information, such as shipping address, credit card details, and order history, will not be disclosed.

When you make payments using credit cards, your bank performs several security checks to verify the authenticity of the purchase; these processing times vary depending on the bank and are completely beyond the responsibility of [www.bonlife.shop or www.bonlife.us](http://www.bonlife.us).

Delivery times depend on the city and address where you requested your order. When you enter your address, the system will indicate the estimated delivery time.

For purchases of Three hundred US dollars $300 USD or more (excluding shipping costs) in our online store, we offer free shipping (see cities where this promotion does not apply).

For purchases under Three hundred US dollars $300 USD, the delivery cost will be the one indicated when providing the delivery details in the cart or at checkout.

You will receive the tracking number via email to track your order. You must enter this number according to the carrier that will deliver your shipment:

• USPS, FEDEX, UPS

You can also obtain the tracking number by logging into “My Account - My Orders” or by contacting Bonlife Customer Service through the available channels.

If you do not receive the product you ordered, please contact Bonlife Customer Service through our support channels:
• WhatsApp (+1) 346 242 0729
• Email info@bonlife.us
• Live chat.
• We will take care of managing the return of your product.

YIf you are not available to receive your order, the carrier may leave your package with any adult present at the registered address at the time of purchase. If no one is at the address and you live in a gated community with a front desk, the package will be left there. If there is no one to receive the order, a new delivery attempt will be made on the next business day. The carrier will make up to 3 delivery attempts, and if they are unable to deliver the order, it will be returned to our warehouse.

You can request an exchange for your product according to the terms established in our exchange policy.

You have up to 5 calendar days after the purchase date to request an exchange. To exercise your right of withdrawal and receive a refund, you have up to 5 business days after the delivery of your product. For more information, please visit our Returns and Exchanges Policy.

If you wish to make an exchange through bonlife.shop or bonlife.us within 6 days of receiving the product, you must contact theBonlife US Customer Service department at (+1) (346) 242-0729,WhatsApp (+1) 346 242 0729or via email atinfo@bonlife.us (mailto:info@bonlife.us).

According to the right of withdrawal established by law 1480 of 2011, article 47, the maximum period to exercise this right is 5 business days counted from the delivery of the product. The product must be returned in the same condition as you received it. Transportation and other costs incurred in the return will be your responsibility. To process the return of your product, you must contact the Bonlife Customer Service Line at (+1) 346 242 0729, WhatsApp (+1) 346 242 0729 or via our email *info@bonlife.us*. We will assist you with the refund process, which depends on the payment method you used to make the purchase. Please remember that to initiate the refund, the product must be received at our warehouse to verify that it is in optimal condition. For more information, please visit our Returns Policy.